Last updated: 01 April 2024

At The Pro Society, we prioritize our client’s satisfaction and understand that circumstances may change, leading to a reconsideration of the services availed. Our refund policy is designed to be transparent and fair, ensuring a smooth process for our valued clients.

Notification Period

We offer a 7-day refund window for eligible services, starting from the date of purchase. Please be aware that our On-Demand Expert Consultation calls are non-refundable. If you believe you are eligible for a refund, contact our customer service team following the protocol outlined in the “Method of Communication” section. Make sure to reach out within 7 days of your service payment; this timeframe is essential for us to properly assess and begin the refund process

Method of Communication

Refund requests should be made through our Contact Us page. This method ensures that we have a formal record of your request and can manage it effectively. To request a refund, please use the following link: Contact Us Form

Data Retention and Security

When completing the refund request form, you will need to provide the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Details on how our team can assist you (including the service availed, the date of service delivery, the reason for the refund request, and any relevant details or circumstances we should consider)

Review Process

Upon receiving your refund request, our team will diligently review your case. This is crucial for us to understand your concerns and determine the basis for the refund.

Refund Approval

If your refund request is approved, we will process it as quickly as possible. Please note that it can take up to 14 business days for the refund to reflect in your account, depending on your payment method. Refunds will be issued using the original method of payment unless an alternative arrangement is specified and agreed upon.

Communication of Decision

We will inform you of our decision regarding your refund request through email/phone, providing clear reasoning for our decision, whether it is approved or not. Your feedback is invaluable to us. If there are any aspects of our service that you felt did not meet your expectations, we encourage you to mention this in your communication. Your input is crucial for us to continuously improve and provide better service. We are committed to resolving your concerns effectively and hope to meet your expectations in every aspect of our service.